Customer Service
Comprehensive Customer Service
In competitive markets, Customer Service is an element that sets a business apart. Feeling valued as a customer boosts sales, improves positive reviews, and leads to customer loyalty. Providing exceptional customer service requires more than having designated Customer Service agents. It requires a fully trained staff ensuring your customers receive the attention and care they desire.
At The Maryland Center for Hospitality Training, we teach participants to integrate customer service skills into any role, whenever they interact with the public. More than learning a few new techniques, our comprehensive Customer Service training changes the way your employees view their relationship with customers.
Customer Service Training
Our Customer Service Training emphasizes friendly professionalism, the ability to convey genuine empathy for the needs of the customer with a professional demeanor: showing the customer that – no matter how busy they are – the customer is not an interruption. In that moment, they are the priority.
Our instructors stress the fundamentals of effective communication skills: active listening, developing empathy, speaking clearly and knowledgeably. We teach participants how to answer questions, provide assistance, and handle requests. We teach students how to resolve conflict while remaining calm and professional.
Through case studies, role playing, and discussions, participants learn how to adapt and apply the skills they learn to a variety of situations. They practice problem solving and projecting compassion and competence. As their skills and confidence increase, students gain a greater understanding of their role in customer care.
In order to strengthen the skills we teach, we provide a Train the Trainer component for management, empowering them to coach staff in the strategies they’ve learned. Continued reinforcement of MCHT’s comprehensive approach to customer care ensures the best long term results.
Customer Service Excellence
To excel in Customer Service, businesses must provide an environment where customers feel valued. The Maryland Center for Hospitality Training provides the training you need to create a customer service experience that begins when they walk in the door and leaves a lasting impression of warmth and hospitality. Contact us to learn how we can train your workforce in exceptional Customer Service.